Terms and conditions
Clear platform rules for using Enjway across web, app, and booking flows.
These terms explain how users may access Enjway, what conduct is expected on the platform, how bookings and third-party services are handled, and how liability and jurisdiction are managed.
Scope
Platform use
Covers the website, app access, support use, and linked booking flows.
User duty
Accurate use
Users must provide correct details and avoid misuse, abuse, or fraud.
Jurisdiction
Bengaluru
Indian law applies, with courts in Bengaluru governing disputes.
Eligibility and account responsibility
Users should access Enjway only if they are legally able to use the service and form binding arrangements where needed.
Legal capacity
You should use Enjway only if you are capable of entering into binding arrangements under applicable law.
Account accuracy
You are responsible for keeping registration, identity, booking, and contact details accurate and up to date.
Account security
You are responsible for activity under your account and should protect your credentials and verification channels.
Permitted use
Enjway is intended for genuine travel discovery, planning, booking, and support activity.
Allowed usage
Use the platform for legitimate browsing, planning, reservations, bookings, communication, and support requests.
Restricted activity
Do not use the platform for fraudulent, speculative, misleading, abusive, or unauthorized commercial activity.
Operational integrity
Do not interfere with service availability, attempt unauthorized access, or misuse automated methods against the platform.
Bookings, payments, and partner services
Where bookings or partner services are offered, additional provider rules may apply.
Booking confirmation
A booking or service request is not final until accepted and confirmed through the relevant Enjway or provider flow.
Third-party suppliers
Hotels, activity operators, transport partners, payment processors, and other providers may maintain their own terms, eligibility, and cancellation rules.
Financial responsibility
You are responsible for charges, fees, and payment obligations linked to activity performed through your account.
Governing law and changes
These terms are designed to evolve with the product while remaining anchored to Indian law.
Law and venue
These terms are governed by the laws of India, with courts in Bengaluru, Karnataka having jurisdiction where applicable.
Updates
Enjway may revise these terms as the product, business model, or legal requirements evolve. Updated versions become effective when posted to the platform.
Support contact
For questions about these terms, use the support surface at /support or contact shreyanshu.kashyap@enjway.com.